Customer information ISME Bern

Office hours and emergency service

Our office hours are Monday through Thursday from 08.00 - 18.00 and Fridays from 08.00 – 17.00.

Please call our patient administration at 031 631 22 43 for appointments and any information which might be required.

We will gladly inform and update you on in-patients at the following times:

Monday through Thursday         11.00 - 12.00

                                                   17.00 - 18.00

Friday                                         11.00 - 12.00

                                                   16.00 - 17.00

Weekends                                   Emergencies only

Emergencies outside our office hours

You can reach us via call center at our regular phone no.  031 631 22 43. Our emergency service will be informed by the call center and return your call at once.

Veterinarians / Veterinary technicians

Our veterinary technicians work around the clock in several shifts - thus your horse is in the care of different people. ISME Bern is a training facility for several animal-related professions. We thank you for your understanding in experiencing certain learning situations.

Information to third parties

Information will be “exclusively” given to the owner/s of a horse. This also applies for neighbors, breeders, etc. Please inform us explicitly if you wish that we provide information on a patient to a certain third party.

Terms of payment

  • Amounts below CH 200.00 will not be billed. Our payment policy requires payment in full with credit card (Master or Visa card) or debit card (Post or Maestro card).
  • We require a 50% deposit of an initial estimate of CHF 2000.00 and more. Besides that partial bills will be issued if your total has reached CHF 4000.00.
  • Customers from abroad: We require payment in full with credit or debit card at the time of completion of patient care. No bills will be issued.